Due to the nature of matting, any cosmetic defect on the bottom or sides of a mat is not considered a destructive defect to the mat. The mat is fully functional and the surface will perform exactly as it should. If the surface of your mat has a visible tear under 2” in size, contact our customer service and we will supply a repair kit. If a scar or tear exists larger than 2” then send an email to admin@landmarkathletics.com with a photo and video and we will provide a remedy.

We send out tracking info within 24hours after each order ships. For heavy gym equipment shipments, the order will ship with an appointment and tailgate - “curbside drop off”. The shipping company will call you to set up a delivery appointment. You must meet the driver to sign off on delivery. The driver will deliver to the end of your driveway and lower the shipment to the ground for you. From there it is your responsibility to bring the items on the pallet into your home. Read more about our shipping policies.

All of our products come with a manufacturer’s warranty. Should you require parts or service during the warranty period, simply send an email along with your order number and description of the issue to service@landmarkathletics.com. You may be requested to send a photo or video to help illustrate the service issue.

All of our products come with installation instructions and diagrams to follow. If you require further assistance, we have created some helpful documents and videos with tips and tricks for successful installation. Simply send an email with a description of the trouble you are facing to: service@landmarkathletics.com